Terms and Conditions

This agreement applies as between you, the User of this Web Site and Inprint, the owner(s) of
this Web Site. Your agreement to comply with and be bound by these Terms and Conditions
is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by
these Terms and Conditions, you should stop using the Web Site immediately.
No part of this Web Site is intended to constitute a contractual offer capable of acceptance.
Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur
upon our sending a dispatch email to you indicating that your order has been fulfilled and is
on its way to you.
Important information:
· Our company name is Inprint
· Our address is Minolta House, 58a Head Street, Colchester, Essex CO1 1PB
· Our VAT registration number is 129 7625 85.
Any reference in these terms and conditions to “we” or “us” refers to Inprint
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information and credentials used by Users to
access Paid Content and / or any communications System on the Web Site;
“Carrier” means any third party responsible for transporting purchased Goods from our
Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and
any other form of information capable of being stored in a computer that appears on or forms
part of this Web Site;
“Goods” means any products that Inprint advertises and / or makes available for sale through
this Web Site;
“Inprint” Inprint, 58a Head Street, Colchester, Essex, CO1 1PB
“Service” means collectively any online facilities, tools, services or information that Inprint
makes available through the Web Site either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this
Web Site. This includes, but is not limited to, credit / debit card numbers, bank account
numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or
similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at Minolta House, 58a Head Street,
Colchester, Essex, CO1 1PB;
“System” means any online communications infrastructure that Inprint makes available
through the Web Site either now or in the future. This includes, but is not limited to, webbased
email and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by
Inprint and acting in the course of their employment; and
“Web Site” means the website that you are currently using ( and any subdomains
of this site (e.g. unless expressly excluded by their own terms
and conditions.
2. International Customers
If Goods are being ordered from outside Inprint’s country of residence, import duties and
taxes may be incurred once your Goods reach their destination. Inprint is not responsible for
these charges and we undertake to make no calculations or estimates in this regard. If you are
buying internationally, you are advised to contact your local customs authorities for further
details on costs and procedures. As the purchaser of the Goods, you will also be the importer
of record and as such should ensure that your purchase is in full compliance with the laws of
the country into which the Goods are being imported. Please be aware that Goods may be
inspected on arrival at port for customs purposes and InprintLtd cannot guarantee that the
packaging of your Goods will be free of signs of tampering.
3. Intellectual Property
3.1 All Content included on the Web Site, unless uploaded by Users, including, but not
limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations,
page layout, underlying code and software is the property of Inprint, our affiliates or other
relevant third parties. By continuing to use the Web Site you acknowledge that such material
is protected by applicable United Kingdom and International intellectual property and other
3.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material
from the Web Site unless otherwise indicated on the Web Site or unless given express written
permission to do so by Inprint.
4. Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not
under the control of Inprint or that of our affiliates. We assume no responsibility for the
content of such web sites and disclaim liability for any and all forms of loss or damage
arising out of the use of them. The inclusion of a link to another site on this Web Site does
not imply any endorsement of the sites themselves or of those in control of them.
5. Links to this Web Site
Those wishing to place a link to this Web Site on other sites may do so. You may not
replicate our website. You shall not create a frame or browser or border environment around
our website. You must not imply an endorsement of any products other than our own. You
must not misrepresent your relationship with us. We expressly reserve the right to revoke the
right granted in this clause at any time and to take any action we deem appropriate. You shall
fully indemnify us for any loss or damage we or any of our group companies may suffer or
incur as a result of your breach of any clause
6. Registration
6.1 To register at you must be over 18 years of age.
6.2 In order to purchase Goods on this Web Site you are required to create an Account which
will contain certain personal details which may vary based upon your use of the Web Site as
we may not require payment information until you wish to make a purchase. By continuing to
use this Web Site you represent and warrant that:
6.2.1 all information you submit is accurate and truthful;
6.2.2 you will keep this information accurate and up-to-date.
6.2.3 you have permission to submit Payment Information where permission may be
Your creation of an Account is further affirmation of your representation and warranty.
6.3 It is recommended that you do not share your Account details, particularly your username
and password. Inprint accepts no liability for any losses or damages incurred as a result of
your Account details being shared by you. If you use a shared computer, it is recommended
that you do not save your Account details in your internet browser.
6.4 We may suspend or cancel your account at our reasonable discretion or if you breach any
of your obligations under these terms and conditions.
7. Cancellation
7.1 For many items, you have the legal right to cancel an order within 7 working days of
receiving the goods. However, this does not apply to items which have been made to order or
personalised for you. Goods which have been made to order cannot be refunded, returned or
7.2 We cannot cancel an order once an item has been sent to production to be printed,
personalised or made. If you wish to cancel an order for goods which are to be personalised
you must do so before it is sent to production. Please note, some orders are sent to production
immediately to ensure a fast service.
7.3 Order cancellations must be made by email to quoting your order
number before we have dispatched the goods to you.
7.4 Where goods have already been dispatched to you, the goods must be returned in
accordance with our Returns and Exchange procedure below.
7.5 Inprint reserves the right to cancel your order at any time and issue a full refund, for any
7.6 The provisions of this clause do not affect your statutory rights.
8. Goods, Pricing and Availability
8.1 Whilst every effort has been made to ensure that all graphical representations and
descriptions of Goods available from Inprint correspond to the actual Goods, Inprint is not
responsible for any variations from these descriptions. This does not exclude our liability for
mistakes due to negligence on our part and refers only to variations of the correct Goods, not
different Goods altogether.
8.2 Inprint does not represent or warrant that Goods will be available.
8.3 All pricing information on the Web Site is correct at the time of going online. Inprint
reserves the right to change prices and alter or remove any special offers from time to time
and as necessary.
8.4 All prices on the Web Site include VAT (where applicable) at the current rates, unless
otherwise stated. We reserve the right to express the price exclusive of VAT, but we will
show include VAT in the total price you pay.
8.5 The colour of the product you receive may not match the colour as displayed by our
website on your computer monitor. Please be aware that if colour is important to you, your
order is placed at your own risk.
8.6 We are not always able to reproduce colours exactly on Goods which are personalised or
made to order using a customer’s photograph. We are not always able to reproduce colours
exactly when printed on personalised Goods by using CMYK, RGB or Pantone values – there
may be a colour difference.
8.7 Where a design service is offered by us we will endeavour to meet your design requests
and requirements but reserve the right to reasonably disregard a requirement without notice if
we are unable to meet the requirement or if we feel the requirement is unreasonable.
8.8 We do not offer a preview of any printed, personalised or product which is to be made to
order. If a preview is supplied to you this may not represent the actual finished product and
we accept no liability for any differences.
9. Dispatch and Delivery
9.1 We will deliver the Goods ordered by you to the address which you provided for delivery
at the time of your order. We are not liable for any loss as a result of an incorrect address.
9.2 We do not deliver outside the UK.
9.3 We make every effort to dispatch or deliver goods within the timescales we specify. We
cannot accept liability for goods dispatched outside of the timescale we specify. We cannot
accept liability for out of pocket expenses or other costs incurred due to failed or delayed
deliveries or delayed dispatch.
9.4 The timescales we quote for dispatch are subject to receiving payment and suitable
artwork or photographs from you where applicable.
9.5 We offer different shipping methods to allow our customers to choose the most suitable
for them. We reserve the right to change the shipping methods we offer at any time without
notice. All shipping methods are subject to availability.
9.6 Inprint will notify you by way of email when your goods are to be dispatched to you.
9.7 If you do not receive the Goods ordered by you within 28 days of the date on which you
ordered them, we shall have no liability to you unless you notify us by email at of the problem within 40 days of the date on which you ordered the
9.8 The majority of our products are despatched with Royal Mail. If you have not received
your order, you must check with your local Royal Mail delivery office even if you have not
received notification from your postman that they are holding mail for you. Your local Royal
Mail delivery office will be able to tell you if they are holding mail for you if you give them
your name and full address.
9.9 In the event that your order is returned to us as undelivered by Royal Mail or any other
Carrier, we reserve the right to charge an administrative fee of the sales price of the Goods,
plus £15+vat.
10. Returns Policy
10.1 If you are not completely satisfied with the Goods you have received, return them to us
within 7 days of receiving the Goods. If the Goods are returned to us within 7 days we will
issue a full refund including postage and packaging, or an exchange. The costs of returning
the Goods to us shall be borne by you.
10.2 You are responsible for the Goods until they reach us. We recommend you use a
reputable carrier who fully insures you for the full value of the Goods as we cannot be held
responsible for lost or damaged Goods.
10.3 Your right to return Goods to us will not apply in the following circumstances:
a) Any product which has been made to order, personalised or customised for you
b) Where the Goods have not been returned in their original condition or with their original
c) If you have made a spelling mistake and your order has been sent to production.
d) If the colours of a printed item do not match an original file, photo or colour value
supplied by you.
e) Where an item has been personalised with a photograph and the photograph was not of
suitable quality. Please check with us before placing your order if you are unsure of a
photograph’s suitability. We will always be happy to advise you before you order.
10.4 If you return an item due to an error on our part, or because the item is faulty, damaged
or defective, we will replace the item (if possible) or refund the full value of the item. We
will refund your postage costs if a postage receipt is provided. The items must be returned to
us within 30 days of delivery.
10.5 We cannot accept any liability for any loss or inconvenience caused by Goods which are
damaged in transit. We endeavour to pack Goods adequately to help protect from damage in
transit. If a replacement is requested in place of a refund, we will do our best to replace
damaged Goods as quickly as possible but our standard dispatch and delivery times will
apply to the replacement Goods.
11. Privacy
Use of the Web Site is also governed by our Privacy Policy which is incorporated into these
terms and conditions by this reference.
12. Disclaimers
12.1 Inprint makes no warranty or representation that the Web Site will meet your
requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose,
that it will not infringe the rights of third parties, that it will be compatible with all systems,
that it will be secure and that all information provided will be accurate. We make no
guarantee of any specific results from the use of our Services.
12.2 No part of this Web Site is intended to constitute advice and the Content of this Web
Site should not be relied upon when making any decisions or taking any action of any kind.
12.3 No part of this Web Site is intended to constitute a contractual offer capable of
13. Changes to the Service and these Terms and Conditions
Inprint reserves the right to change the Web Site, its Content or these Terms and Conditions
at any time. You will be bound by any changes to the Terms and Conditions from the first
time you use the Web Site following the changes. If Inprint is required to make any changes
to Terms and Conditions relating to sale of Goods by law, these changes will apply
automatically to any orders currently pending in addition to any orders placed by you in the
14. Availability of the Web Site
The Service is provided “as is” and on an “as available” basis. We give no warranty that the
Service will be free of defects and / or faults. To the maximum extent permitted by the law
we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of
information, compatibility and satisfactory quality.
Inprint accepts no liability for any disruption or non-availability of the Web Site resulting
from external causes including, but not limited to, ISP equipment failure, host equipment
failure, communications network failure, power failure, natural events, acts of war or legal
restrictions and censorship.
15. Limitation of Liability
15.1 To the maximum extent permitted by law, Inprint accepts no liability for any direct or
indirect loss or damage, foreseeable or otherwise, including any indirect, consequential,
special or exemplary damages arising from the use of the Web Site or any information
contained therein. Users should be aware that they use the Web Site and its Content at their
own risk.
15.2 Nothing in these Terms and Conditions excludes or restricts Inprint’s liability for death
or personal injury resulting from any negligence or fraud on the part of Inprint.
15.3 Nothing in these Terms and Conditions excludes or restricts Inprint’s liability for any
direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of
reliance on incorrect information included on the Web Site.
15.4 Whilst every effort has been made to ensure that these terms and conditions adhere
strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that
any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is
to be deemed severed from these terms and conditions and shall not affect the validity and
enforceability of the remaining terms and conditions. This term shall apply only within
jurisdictions where a particular term is illegal.
16. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or
remedy contained herein, this shall not be construed as a waiver of that right or remedy.
17. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions
thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly
stated otherwise.
18. Law and Jurisdiction
These terms and conditions and the relationship between you and Inprint shall be governed
by and construed in accordance with the Law of England and Wales and Inprint and you
agree to submit to the exclusive jurisdiction of the Courts of England and Wales.


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